FAQ - Order Policy

Can I pick up an order in store?

You can! Please call or email us with the items you would like to purchase. We will package and confirm when they are ready for pickup.

Can I return an item?

Returns are handled on a case by case basis. Please email kenneth@caddysupply.com with your order number, issue, and what you would like to return. We will work with you to ensure your satisfaction.

How do I place an order online?

Browse your products by category or see all by clicking on ALL PRODUCTS. We also have a search function on our home page underneath the picture gallery.

1.  From any product, click Add to Cart. 

2. Click Shopping Cart in the top-right corner to start the checkout process. In the shopping cart, the customer can change the quantity of products or remove products. 

3. Click Checkout. Clicking the Checkout button opens a payment screen. The customer will need to add their billing information, select shipping options for physical products, and confirm their order. 

4. Once the billing, shipping, and payment information are added, click Continue to place the order. An order confirmation will display, and you will receive an email confirmation.

When does my card get charged? What types of card do we accept?

You will be charged as soon as you finish checking out. We accept Discover, Visa, MasterCard, and American Express. 

What happens if I add to my cart without checking out and return later?

Products added to your shopping cart will remain in the cart indefinitely. If you leave the site and come back later, the cart will appear as you left it, unless the item is discontinued. You will receive a one time email reminding you about the order. 

If I live outside of the US, can I use your online shop?

Our website only processes orders to US, but we can process orders manually via email. Send an email to kenneth@caddysupply.com with your receiving address, phone number, and the items you wish to order.

When will my order ship?

When you place an order, we strive to pack and ship it by the next business day, however this may vary depending how busy we are. Once shipped, the transit time is 3 days to most areas in the US, or 4-5 days to East and West Coast states.

Can I expedite an order?

By default, we ship orders via the cheapest shipping option available. If you would like expedited shipping, please or call or email us and we will advise our expedited shipping options.

Legal disclaimer and Conditions of Use

We stand by our product. Satisfaction guaranteed.

Broomcorn is a natural plant. We try our very best to sort, select, clean, and treat the broomcorn before it arrives to you. However due to the nature of the product, variance will occur. Not every strand will be perfect in regards to stalk or fiber length. Dirt or bugs may be in the box or on some strands.

Broomcorn is treated with pesticides for the sugarcane aphid. Use at your own risk. Do not put broomcorn in your mouth. Always practice good hygiene when working with the product. We stand by our product and if you have any issues with your broomcorn, please contact us so we can guarantee your satisfaction.

Caddy Supply Company will not be liable for any damages of any kind arising from the use of any Caddy Supply service, information, content, or materials, included on or otherwise made available to you through our service including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.